The second-hand marketplace Members Voice Frustration About Size Updates
Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
This online marketplace has altered its measurement guidelines for women's and children's clothes failing to inform every member regarding the update.
Online Platforms Backlash
Many shoppers and sellers have taken to social media stating that platform listings now display an altered size classification versus the original listing due to the recalibration.
The company said the revised method more closely matches comparable marketplaces.
They have suggested members to check their listings and manually change the size if necessary, resulting in member annoyance.
Size Classification Modifications
Earlier, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum like S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size used to be a 12 but is now a UK 16-18.
Member Accounts
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as size 20–22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Necessary Adjustments
A different user, from Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she said.
Platform Context
The app has more than 100 million members, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the platform withdrew an update concerning shipment methods due to shopper criticism.